Shipping policy

Shipping Policy – Nadorine

At Nadorine, we believe shipping should feel just as seamless as shopping. Below you’ll find everything you need to know about how we process, ship, and deliver your order.

Shipping Coverage & Costs

We currently ship exclusively within the United States.

To keep things simple and customer-friendly, Vioera covers all standard shipping costs, so you don’t have to worry about additional delivery fees at checkout.

Order Processing

All orders are carefully prepared before shipment.

Processing time is typically 1–3 business days
Orders placed Monday–Friday before 10:00 AM are often processed the same day
Orders placed on weekends or holidays are processed the next business day

During high-demand periods, promotions, or sales events, processing times may be slightly extended.

Estimated Delivery Time

Once your order has been processed and shipped, delivery generally takes:

4–12 business days on average

During peak seasons or large sales events, delivery times may extend and, in rare cases, take up to several weeks. We truly appreciate your patience during these periods and always work to ship orders as quickly as possible.

Order Tracking

Every order shipped by Vionnelle includes tracking information.

You will receive a tracking link via email once your order has shipped
You can also track your order through the order status page
Tracking updates may take 24–72 hours to appear after shipment

Please note that tracking status updates can occasionally be delayed depending on the carrier.

Missed Deliveries

If a delivery attempt is unsuccessful because no one is available:

The package will be held at your local post office or carrier location for up to 7 days
You will receive a notification with pickup instructions
If the package is not collected within this period, it may be returned to our warehouse

Address Accuracy

Customers are responsible for ensuring that their shipping address is entered correctly at checkout.

If you realize there is an error in your address:

Contact us immediately
We will do our best to update the address if the order has not yet shipped

Once an order has been dispatched, we may be unable to make changes.

Lost or Stolen Packages

Vionnelle is not responsible for packages marked as delivered by the carrier but reported as missing or stolen.

If your tracking information shows the package as delivered but you have not received it:

Please wait 14 days from the delivery date
Contact us so we can assist with initiating a carrier investigation
We will keep you informed throughout the process

Need Help With Your Order?

Our support team is always happy to help with any questions regarding your order or shipment.

Email: info@nadorine.com

This policy is designed to protect both our customers and Vioera, while ensuring transparency, clarity, and trust.